Employee Relations Specialist

  • Full Time
  • Remote

Website Sky Zone

Sky Zone is the largest indoor active entertainment operation in the world, with well-known brands including DEFY, Sky Zone, and Rockin’ Jump.

With more than 300 franchise and company-owned across the globe, we proudly host more than 40 million adventure movement enthusiasts every year. We are Purveyors of Awesome, and we thrive on creating memorable moments for our guests and team members. 

Working for Sky Zone is so much more than a “job”!  We have more than 4,500 team members throughout our company-operated parks, and we are committed to providing rewarding careers and development opportunities across all functions. Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.


Sky Zone, LLC owns and operates popular indoor entertainment venues for all its members and guests. We’re a place where kids and parents can have fun, be active together, and enjoy spending hours jumping on trampolines, going down slides, or dunking a basket on one of our bouncy floors. As a Field People & Culture (HR) Business Partner, you play a critical role in supporting the managers and teams that help bring this fun to life by making sure that all people decisions are aligned to our values and overall people strategy.

Reporting to the Director of Field P&C, you will provide Human Resources direction and guidance to District Managers, General Managers, and Assistant General Managers by serving as their main point of contact for all people related initiatives and issues. You will help these management teams navigate and resolve employee relations issues; understand and maintain legal and company compliance standards; and confidently execute conversations regarding career growth, performance improvement, compensation, and equity. This position is highly geared towards employee relations and compliance.

This is an ideal opportunity for someone with employee relations and HRBP experience who is self-motivated, organized, and able to juggle the demands of a multi-unit environment. Though this is a work from home opportunity, you are the face and energy behind our people experience and will be expected to spend up to 20% of your time travelling to our parks and working hand in hand with the managers and their teams.


  • Develop a strong partnership with park leadership teams to execute P&C strategies that foster growth, innovation, and organizational compliance and effectiveness.
  • Conduct thorough and objective investigations to resolve complex employee related issues and maintain company employee standards and expectations.
  • Serve as the point of contact for managers’ employee related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc.
  • Educate park managers on legal requirements as they relate to employee management to effectively reduce legal risk; partner with the Sky Zone, LLC. legal team as needed.
  • Work closely with park management and employees to improve work relationships, boost morale, and increase productivity and retention.
  • Coach managers on employee development initiatives, succession planning, and the appropriate delivery of performance improvement plans.
  • Partner with the Training & Development team to monitor and evaluate the success of training initiatives to ensure the desired long-term outcome.
  • Partner with the Talent Acquisition team to monitor and evaluate the success of recruiting initiatives to ensure hiring requirements are met.
  • Partner with the Risk Management to help assess, provide solutions, and mitigate risk factors when it involves Team Members
  • Analyses trends and metrics to proactively develop and implement initiatives or programs and to identify and prioritize opportunities and threats.
  • Capable of working on various assignments simultaneously.
  • Ability to set up and maintain comprehensive and detailed records while maintaining a high level of confidentiality.
  • Additional support, initiatives, and projects as assigned by the P&C Field Director.


  • Bachelor’s degree in related field with PHR or SHRM certification preferred.
  • Minimum of 5 years of experience as an HR Generalist or HR Business Partner in a fast-paced and high-volume multi-unit environment.
  • Expertise in employee relations, performance management, leadership coaching, and multi-state compliance.
  • Demonstrated judgement and problem-solving skills related to people and organizational issues; a creative solutions-based mindset.
  • Exposure to payroll processes and experience working with HRIS systems like Workday, ADP, or UKG.
  • Ability to build trust and effectively partner with park managers, cross-functional departments, and the broader P&C team to build a better employee experience.
  • Proven prioritization and organizational skills, attention to detail, and the ability to handle multiple tasks and initiatives.
  • Demonstrated ability to communicate effectively, verbally and in writing with department heads, managers, employees, and vendors to resolve problems and negotiate resolutions.


  • Must be able to sit or stand at a desk for extended periods of time.
  • Must be able to move around and position self appropriately during park onsite assessments.
  • Must be able to lift a minimum of 20 lbs.


$1.00 – $1,000,000.00

Compensation based on experience, qualifications, and performance.

Sky Zone is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all team members.

To apply for this job please visit skyzone.wd12.myworkdayjobs.com.