Human Resources Business Partner

Website Outer Cape Health Services

Our Culture: Why work with us?

Joining Outer Cape Health Services isn’t just about taking on a new role; it’s about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member’s contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:

Join our team as an HR Manager, and step into the heart of our organization’s people management and development. Directly supporting the head of Human Resources, you’ll be a pivotal player in steering the vibrant machinery of our HR department. This role is not just about administration; it’s about being the go-to person for our employees, ready to assist and solve problems through face-to-face meetings, calls, or emails.

Your day-to-day will be dynamic and impactful, encompassing everything from benefits administration and compensation to playing a supportive role in recruiting. You’ll be the architect of positive employee relations, leading orientations, managing terminations and offboarding processes, and providing invaluable coaching and counseling to management. This is a chance to make a real difference, fostering a workplace culture that’s as nurturing as it is productive

Summary of duties:

Step into the role of HR’s frontline hero for employees within your designated business units, serving as their daily beacon of support and guidance. You’ll be the bridge between our workforce and the intricate world of HR, providing supervisors with the insights and assistance they need to navigate human resources-related challenges. This role is your opportunity to shine by offering personalized counsel to employees, demystifying our HR programs, policies, and processes with clarity and empathy. You’ll guide them through the nuances of program provisions, procedures, and eligibility, making paperwork and HR documentation a breeze. Join us, and become an indispensable part of our team’s success, ensuring every employee feels heard, supported, and empowered.

  • Advise management on resolving employee relations issues.
  • Address employee questions, concerns, and complaints promptly.
  • Manage payroll adjustments, setups, and terminations in Paycom, ensuring accurate and timely communication with the Payroll department.
  • Field inquiries regarding policies, procedures, and programs.
  • Interpret HR policies and procedures, focusing on benefits, and educate employees and managers on compliance and leave of absence policies.
  • Collaborate closely with the Director of Human Resources and HR team to support C-suite, directors, and all staff on HR-related matters.
  • Oversee multi-tiered employee benefits programs and manage third-party administrator relationships.
  • Coordinate with Finance for accurate payroll processing and benefits-related financial activities.
  • Analyze HR data, preparing reports and documents as necessary.
  • Manage open enrollment processes, including preparing materials and literature.
  • Plan and execute special projects, conducting surveys and research on HR issues.
  • Assist with audits and maintain HR records by updating and scanning documents into employee files.
  • Consult with the Director of Human Resources and General Counsel as necessary.
  • Ensure compliance with legal requirements and government reporting regulations affecting HR functions.
  • Assist with recruitment and act as a backup recruiter for the business unit as needed.
  • Maintain records of benefits participation, personnel transactions, and employee statistics for government reporting.
  • Manage leave of absences, including explaining leaves to employees, tracking dates, and processing related paperwork.
  • Complete employment verifications, HRSA loan paperwork, Public Service Loan Forgiveness (PSLF) applications, and other loan documents.
  • Collect and monitor employee performance reviews, assisting managers with training on review processes.
  • Recommend budget considerations for HR operations to the Director of Human Resources.
  • Conduct exit interviews and investigate HR-related issues, such as turnover and workplace injuries.

Work environment:

  • Travel to all company sites as required and perform other duties as assigned.
  • Attend staff meetings and adhere to company policies, values, and principles as non-essential functions.
  • Work from home flexibility- Onsite 3 days a week, WFH 2 days *(During training, will be required to be onsite 4 days a week)

What we need from you:

  • Five plus years of experience as a human resources professional.
  • Healthcare exp NOT required
  • Experience with Paycom helpful
  • Knowledge of state and federal EEO and employment laws.

AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

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