Senior Human Resources (HRIS) Analyst

Website MBTA

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary

The Senior Human Resources Analyst will serve as the subject matter expert analytical and technical support for Human Resources policy and program decisions. Responsible for the development, implementation and maintenance of human resource tools and processes associated with the collection, retrieval, accessibility, and usage of employee information. Maintains internal database files and tables and develops custom reports to meet the requirements of Human Resource management and staff.

Duties & Responsibilities
  • Assists HRIS Manager in audit and maintenance of employee and candidate-related data to ensure consistency, integrity, and compliance.
  • Collect, enter, prepare, and analyze occupational information to expedite the staffing, benefits, personnel administration and management functions of the Authority.
  • Review all personnel action changes for accuracy, completeness, and compliance with all wage rates, union rules, applicable state and federal statutes and Authority policies and practices.
  • Create, run and distribute both periodic and ad hoc reports, charts, and graphs? determining the most efficient way to acquire and present data for various business needs as requested.
  • Maintain and audit the integrity of HRIS personnel data and mass HRIS changes.
  • Work with HR, Finance, IT, Labor Relations, and the Comptroller’s Office (CTR) to maintain and improve HRIS, including configuration, end-user access, security, and system efficiency.
  • Acts as a subject matter expert on HRIS-related matters and provides comprehensive solutions (within pre-established programs or guidelines) on issues regarding HR tools and processes.
  • Investigate, assess, and resolve issues within the HRM software to ensure accurate and consistent data.
  • May provide assistance to junior-level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
  • Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner
  • Assist the management team with the development of on-going analytics and reporting.
  • Support HR management team with any and all other duties and projects as assigned.
Minimum Requirements & Qualifications
  • Bachelor’s Degree from an accredited institution
  • Four (4) years of experience in Human Resources analysis and/or personnel related analysis.
  • Must be detail oriented, with excellent quantitative/analytical, organizational, research and project management skills.
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes.
  • Experience in analyzing HRIS and HR performance metrics.
  • Demonstrated advance knowledge and skills of Microsoft Word, Excel, and Access
  • The ability to pass the MBTA Advanced MS Excel test. (Pivot tables, VLOOKUP, macros and etc…)
  • Ability to maintain confidentiality and communicate sensitive & complex information.
  • Exceptional interpersonal and communication skills
  • Ability to work interdependent and as part of a team.
  • The ability to work effectively with a diverse workforce.
Substitutions Include
  • A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
  • An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement.
  • A Master’s degree in a related subject substitute for two (2) years of general experience.
  • A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience and Skills

  • Proficient in HRM software, such as Oracle PeopleSoft
  • Familiarity with Tableau analytical reports and/or dashboards
  • Experience with a Unionized Environment
Job Conditions:

  • Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
  • Ability to provide internal and external customers with courteous and professional experiences
  • Ability to work effectively independently and as part of a team (or supervise, if required)
  • Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
  • Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
  • Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
  • Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
  • Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

  1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
  2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
  3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
  4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
  5. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
  6. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
  7. Essential / Emergency Staff: During declared “states of emergency,” employees working in this classification are required to report to work for their assigned work hours or as directed by management.
  8. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA’s ADA Unit at 617-222-5751 or
  9. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

To apply for this job please visit