Area Director of People & Culture

Website EOS Hospitality

The Area Director of People & Culture is responsible for overseeing the day-to-day HR function on property. This role performs all Human Resources related duties in the following functional areas: recruitment and retention, employment, benefit management, training, recognition, providing counseling, and colleague relations, etc. This role is committed to meeting or exceeding the needs and expectations of our colleagues and adhering to company policies, and state and federal laws and regulations. This role will be overseeing several properties in the Cape Cod area.

Essential Job Functions:

  • Knowledge of the principles and practices of Human Resources and state/local employment law.
  • Exercises judgment in evaluating situations and utilizing appropriate resources, thorough knowledge of various Human Resources policies, procedures, federal and state laws, compliance practices, standards, and government regulations.
  • Establishes and maintains excellent relations with employees and property leadership. Partner with leadership on addressing employee relations concerns; and provides resources and an open door to employees.
  • Develops, directs, and oversees overall hotel recruitment and hiring strategy. Coordinates interview process, process applications, manages pre-employment drug screening and job offer process.
  • Directs record-keeping activities and ensures employee records; tracking sheets; and other data is maintained and current.
  • Creates and executes training initiatives and content (including but not limited to: new hire orientation, safety training, standard operating procedures, etc.), partnering with other departments where needed.
  • Responsible for establishing a high-quality culture-driven employee experience, including all stages of the entire employee life cycle: new hire onboarding, employee appreciation and recognition, career development, off-boarding.
  • Working knowledge of payroll processes and business financials, ability to establish and operate within a departmental budget.
  • Establishing annual wage analysis workflows to meet industry standards and remain competitive within industry.
  • Oversee off-boarding process, ensuring compliance with separation documentation and final pay requirements.
  • Primary point of contact for any WC claims, ensuring swift follow-up from carrier, timely communication, OSHA-compliant record-keeping, monitoring of workplace trends and participation in property Loss Prevention committee.
  • Advises General Manager and Corporate Office of employee relations issues.
  • Manages onsite Human Resources teams.

Job Requirements:

  • 5 years of Human Resources leadership experience in hospitality is preferred.
  • Ability to establish and maintain effective professional relationships with property leadership, employees, corporate leadership and HR peers within the organization.
  • Excellent organization and communication skills and the ability to communicate effectively with all levels of the business.
  • Ability to exercise good judgment and sound decision making when making business recommendations.
  • Excellent time-management skills and ability to take initiative with minimal supervision.
  • Strong attention to detail and the ability to balance multiple tasks and projects simultaneously, through planning and prioritization.
  • Ability to work as part of a team and as a team leader.
  • Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality and professionalism at all times.
  • Proficiency communicating in Spanish is a plus
  • Bachelor’s Degree or equivalent experience in Human Resources, Hospitality, or a related field required.
  • PHR/SPHR certification preferred but not required.
  • Previous experience with international staffing and recruiting (H2B and J1s in particular)




3 years:

Hotel experience

3-5 years:

Human Resources Experience

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