People Strategy Analyst

Website Dana-Farber Cancer Institute

Overview

The People Strategy Analyst plays an important role in supporting the People Strategy team within the department of Human Resources (HR) at Dana-Farber Cancer Institute (DFCI).  Dana-Farber is a dynamic, vibrant, and growing institution whose mission of cancer care and research is advanced by over 10,000 dedicated faculty and staff working in Boston’s Longwood Medical Area, Chestnut Hill, Foxborough, Milford, Brighton, South Shore, and the Merrimack Valley.

As part of our strategic HR transformation to support institutional growth, we are building a People Strategy team that will serve as trusted advisors to leaders and managers on people-related strategies and best practices to help them achieve their strategic and business goals.

Reporting to the Manager, People Strategy, in an assigned client group, this role is responsible for meeting the data and analytical needs of the team, preparing a wide variety of analyses, reports, presentations, and other materials to inform people strategies, and to support discussions with business leaders and managers. This role works under limited supervision and therefore, must demonstrate the ability to work independently and take initiative.

The People Strategy Analyst will serve as a liaison between People Strategy Consultants and other HR department Centers of Expertise (CoE) to deliver coordinated HR services to internal clients, and as a point of escalation for employee requests for service or information triaged and referred by the DFCI HR Service Center (HRSC).

This role is responsible for efficiently and effectively responding to a variety of requests from members of the People Strategy team and at times, other HR teams. This opportunity will provide broad experience and exposure to human resources strategy, operations, and analytics.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

  • Prepares analyses, reports, presentations, and collateral to be used by People Strategy Consultants in discussions with business leaders, to inform business cases for recommended people-related actions.
    • Pulls data to create monthly/quarterly departmental presentations for consultants.
    • Generates ad-hoc reports as requested by consultants.
    • Conducts data analysis to identify trends and patterns.
    • Ensures data accuracy by cross-checking different systems and data models.
    • Implements and optimizes reporting processes for efficiency and the varying needs of Strategy Consultants.
    • Research information and data on best-practices and trends in HR and talent spaces to supplement in-house information.
  • Functions as primary contact between the People Strategy Consultants and the HR Service Center. Serves as point of escalation for addressing and triaging People Strategy related HR Service Center referrals.
  • Maintains general knowledge of and effective working relationships with all HR functions and CoEs.
  • Serves as a bridge to foster productive collaborations between People Strategy Consultants and other departmental Centers of Expertise (CoE), such as HR Information Systems (HRIS), DFCI Learning, Talent Management, Employee and Labor Relations (ELR), Compensation, and the Leaves of Absence team.
    • For example, works with HRIS to develop and generate custom reports within Tableau and the HRMS.
  • Focuses on problem-solving and process efficiency within the People Strategy team. Stays current with HR trends and best practices to identify areas for improvement or benchmark current practices.
  • Responds to a wide variety of questions and supports multiple service requests simultaneously. Integrates information and recommendations from multiple sources to respond efficiently and effectively.
  • Manages reporting from HR Acuity (employee relations case management system) and analyzes trends and reoccurring concerns that may need to be communicated or escalated to Strategy Consultants. Provides updates/reminders, as necessary, to ensure swift resolution of open cases.
  • Manages routine reporting and analyses within Exit Survey portal. Creates monthly/quarterly presentations to be used by Strategy Consultants in discussions with business leaders.
  • Works closely with others in similar roles across HR on initiatives to improve the productivity of the People Strategy team and to support timely response to the business or HRSC.
  • May perform transactional or administrative duties related to programs and processes for which People Strategy has business ownership. For example:
    • Conducts qualitative exit interviews as requested by Strategy Consultants.
    • Manages unemployment claims process in collaboration with external vendor and Strategy Consultants, as needed.
      • Updates, maintains, sources additional information, and performs other actions in accordance with all unemployment claims.
    • Processes, files, and adjudicates emergency loan requests submitted by DFCI employees. Works with employees to complete documentation, as needed, and with Payroll to process payments.
    • Assists in locating, storing, uploading, updating, and organizing documentation and files, processes, and procedures.
  • May monitor departmental mailboxes to review and meet or refer employee requests for service, information, or advice.

Qualifications

  • High School Diploma with 6+ years’ experience or
  • Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or related field with 4+ of additional work experience in early-career HR roles or data analytics roles post-college
    • Preferably in sectors such as higher education, academic medicine, research, health care, biomedical/pharma, research, or government
  • Strong proficiency in MS Office, particularly Excel, PowerPoint, and Word.
  • Experience using enterprise HR software (such as Workday or PeopleSoft), analytical tools (such as Tableau or Qlik), and service management software (such as ServiceNow or Zendesk) is a plus.
  • Experience analyzing large people data sets preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Versatility, initiative, and curiosity about how things work, root cause problem solving.
  • Commitment to service excellence and delivering a great employment experience.
  • Strong analytical and problem-solving abilities
  • Effective communication skills, both verbal and written
  • Ability to manage multiple initiatives and priorities simultaneously.
  • Aptitude for using HR software, learning management systems, analytical tools, and data.
  • Ability to interact productively across multiple human resources disciplines.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEOC Poster

To apply for this job please visit careers.dana-farber.org.