Human Resources Generalist

Website Dairy Farmers of America

Work under the general direction of a human resources (HR) manager to support HR programs and policies. Administer activities related to, but not limited to, recruiting and staffing, compensation and benefits, training and development, employee relations, affirmative action/equal employment opportunity compliance, and possibly safety or other related areas. Complete personnel transactions and maintain associated records. Develop and maintain effective working relationships and provide excellent customer service when addressing employee and leadership team questions and inquiries. Handle moderately complex issues and problems and refer more complex issues to HR manager.

Job Duties and Responsibilities

  • Administer the recruitment process for non-exempt and/or exempt positions
  • Coordinate requisitions, internal and external job postings, applicant/candidate correspondence, interview schedules, job descriptions, references, offer letters, drug screens and background checks, requisition closeout, and new employee set-up and on-boarding
  • Work with hiring managers to recruit and select candidates. Review resumes, design competency-based interview questions, conduct phone screens, and assist with in-person interviews. Coach managers on the interview process
  • Manage the onboarding process to ensure new employees have an excellent experience of the organization and are set up for short- and long-term success
  • Process payroll for employees. Understand and apply wage and labor laws to payroll. Maintain payroll records and respond to payroll-related inquiries
  • Provide employee records administrative support. Process employee status change transactions
  • Assist in preparing the required EEO/AAP reporting documents. Generate and/or produce scheduled and ad- hoc HR reports
  • Ensure employees receive appropriate information on benefits enrollment, assist in coordinating onsite wellness initiatives, and field employee benefits questions. Administer required paperwork and coordinate FMLA and STD programs
  • Work with employees on LOA processes and procedures, manage employee leaves including tracking and return- to-work dates, and communicate leave of absence status to leadership team monthly
  • Coordinate employee communication regarding human resources programs and employee announcements to ensure consistent messaging to the organization; ensure electronic communication boards are updated as needed with local and corporate information
  • Ensure corporate initiatives are reaching the location, coordinate with the location leadership team, and provide guidance and resources to implement initiatives and activities
  • Provide advice, feedback, and resources to managers and employees regarding human resources policies, programs, and procedures to ensure compliance and support with company guidelines, employment law, and company culture. Apply understanding of key legal precedents, policies, and practices to protect the interest of DFA and our employees
  • Perform learning management system (DairyU) administration including but not limited to managing HRIS data uploads, record keeping, training attendance, course assignments, tracking/completion, running reports for eligibility, and completion and ad hoc reports as needed for management assessments. Maintain proper filing and record keeping of non-electronic training events
  • Process HR related invoices as appropriate (drug screens, background checks, employment agencies, etc.)
  • Maintain highest level of confidentiality related to organizational changes and other sensitive information related to HR job responsibilities
  • Participate in special projects in the areas of performance management, on-boarding, compensation, and training and development
  • Conduct research on HR best practices. Assist in process development and implementation for a variety of human resources best practices
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required


Franklin, Massachusetts


  • Undergraduate degree in Human Resources, Business Administration, or related discipline (or equivalent combination of education and experience)
  • 2 to 5 years of progressive generalist Human Resources experience in Mfg, Production or distribution strongly preferred.
  • Experience with HR information systems and Microsoft Office applications
  • Certification and/or License – Human Resources certifications preferred (e.g., SHRM, HRCI)
  • Spanish speaking highly preferred

Knowledge, Skills, and Abilities

  • Working knowledge of Human Resources principles, concepts, and practices
  • Working knowledge and familiarity with federal, state, and local HR and payroll requirements
  • Able to interpret and apply company policies
  • Proficiency with Microsoft Office applications and HRIS systems
  • Able to interact positively and work effectively with others (interpersonal skills)
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to handle challenging or conflict situations with tact and professionalism
  • Able to maintain confidentiality of information
  • Able to multi-task and problem solve
  • Able to work with accuracy and attention to detail
  • Able to work a schedule that (may) supports a 24/7 operations team
  • Must be able to read, write and speak English

An Equal Opportunity Employer

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