Employee Relations Manager

Website athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Employee Relations Manager

The Manager, Employee Relations is responsible for leading the delivery of management practices and processes associated with Employee Relations to the entire population of athenahealth’s workforce, in partnership with the HR Business Partner team.  Responsible for process documentation and governance, complex case management, investigations, facilitation of regular cadence trainings, data analysis, etc.  The Manager promotes positive communications between employees and leaders, uses knowledge of labor laws and economic conditions, and to identify and mitigate risks. This position will serve as the single point of contact for efficiently providing a highly accessible expert employee relations experience. The Employee Relations Manager will be responsible for proactive and responsive approaches to employee relations issues that support a positive and productive work environment.

Job Responsibilities

  • Advises and assists in developing, planning, directing, implementing, and governing procedures to produce effective and efficient management of the employee relations function
  • Provides ongoing informal and formal training to HR team on HR issues designed to provide the knowledge and tools to enhance managerial effectiveness and minimize risk
  • Provides ongoing coaching and feedback to leaders to elevate their managerial effectiveness
  • Serves as a trusted, objective advisor on employee relations matters, alongside the HR Business Partner team
  • Provides guidance to managers and employees regarding laws, regulations, policies, procedures and practices related to employee relations matters, alongside the HR Business Partner team
  • Interprets and applies company policies and practices to leaders and employees
  • Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques
  • Ensures compliance with all state and federal discrimination and employment regulations
  • Conducts internal investigations
  • Maintains case tracking alongside HRBP and Legal teams
  • Creates reports and analyses that convey status of current cases, identifying trends, seeking out benchmarks, and developing action plans to effectively address issues, where appropriate

Typical Qualifications

  • BA or BS required
  • This person is ideally located within the Eastern Time Zone
  • A minimum of 6 years of Human Resources experience in a corporate environment (2 years Employee Relations Experience or equivalent)
  • Certifications in SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or similar training credentials preferred
  • Strong coaching and facilitation skills
  • Experience conducting employee relations-related investigations
  • Must possess strong organizational, process, problem-solving and teamwork skills
  • Excellent communication skills, both verbal and written
  • Comfort working and multi-tasking in a fast-paced, dynamic environment with the ability to adapt to changing priorities

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.


To apply for this job please visit athenahealth.wd1.myworkdayjobs.com.